Many people underestimate the power of an apology. A simple “I’m sorry” can save you from much more than you would think. The textbook of perinatal medicine states that a patient is 50% less likely to sue for moderate or severe mistakes if the physician is willing to admit the mistake and apologize. People mess up, it happens, that’s life. Although suing for a large chunk of change may sound very rewarding, in the end it seems that people just want to know you care. Take the time to say you are sorry. You never know when a 50 second apology can save you from a $50,000 lawsuit!
Sorry for putting Mort the turtle in your bath tub. Thanks for the factsnack ... now I know I have half a chance of forgiveness!! :)
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